For many customers, their first interaction with a company is often via phone. First impressions create lasting impressions, which is why it’s important to provide a positive and professional experience to your customers from the start. To compete in today’s competitive business environment and better to meet your customers’ needs, investing in a business phone system is quickly becoming a must have.
So, what is a business phone system anyway? It is different than a home phone system, as business phone systems are designed to provide advanced features, handle more calls and scale either up or down quickly and easily.
Years ago, investing in a business phone system meant facing a hefty upfront investment for hardware, training and ongoing maintenance. This was then followed by inconsistent bills as companies grappled with long-distance calls. Fortunately, business phone systems have become more cost-effective and accessible to small businesses.
Small businesses now choose between a Private Branch Exchange (PBX) system or a cloud-based phone system, often called Voice over Internet Protocol (VoIP). Cloud-based business phone systems support advanced features and cost significantly less than landlines or PBX systems—we’re talking upwards of 50% less.
Cloud-based business phone systems are quickly becoming the best business phone system for small businesses thanks to several key features and benefits:
1. Time and Cost Savings
Time and money—they’re both things we all wish we had more of. Cloud-based business phone systems can help your small business save on both time and money. Do you need to add or remove employees from your phone system? If so, it’s easy and can be done over an internet connection in a matter of minutes.
When it comes to comparing costs, cloud-based phone systems have a huge advantage. VoxSun customers typically save up to 50% compared to traditional phone systems due to a lighter infrastructure load. All your business needs to get started are VoIP-enabled phones and an internet connection, and that’s it.
2. Streamlined Communication Features
VoxSun’s cloud telephony system centralizes your communications to an all-in-one system. Your phone, conferencing, video conferencing, voicemail and faxing are in one system accessible to employees whether they’re inside the office, at home or halfway across the globe.
With a streamlined communication system, it also helps your IT team’s ability to better serve its customers, otherwise known as your employees. Less time is spent managing multiple systems or hardware.
3. Remote Access
When it comes to remote access, it doesn’t get much better than a cloud-based business phone system. A cloud-based business phone system allows you to make calls or access your voicemail wherever you are, as long as you have a reliable internet connection.
Whether you have a large remote workforce or you simply want to provide your employees with additional flexibility, VoxSun customers can use any combination of desk phones, computers and mobile devices.
4. Security and Privacy
A cloud-based business phone system with advanced features accommodates both the flexibility your employees need and the security and privacy your business requires.
VoxSun ensures security by using end-to-end “secure RTP” to encrypt the voice data between your phone and VoxSun. Your security and privacy are our top concern.
5. Data Analytics for Customer Retention
Today, data analytics help businesses make timely and informed decisions. Much of this data can be achieved using a cloud-based phone system like VoxSun. Whether you’re making the call or receiving it, use these phone conversations to learn more about your customers.
By gleaning this information early, you can also improve your customer engagement and retention efforts. Use the data to create compelling and engaging strategies to attract and retain customers alike.
6. Edge Over the Competition
Are you trying to gain a competitive edge? Making the switch to VoxSun’s cloud-based phone system can help you leapfrog your competition. It will help you remove expensive back-end administrative work to lower your operational costs. And with less maintenance, your team can stay focused on serving customers and boosting your sales.
Today’s business phone systems are more advanced and cost-effective than ever before. Whether you’re looking to improve your customer experience, provide your employees with more flexibility or cut down on operational costs, VoxSun’s cloud-based business phone system will help you streamline and improve your business communications.
Contact VoxSun today to learn how you can make the switch to a cloud-based business phone system offering increased productivity and savings.
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