If a prospect can’t get an answer to his question when he calls you, he’s not going to become a customer. Your phone system is the critical link between you and your buyers.
If it’s a weak link, it is blowing off potential business. If it’s a strong link, it is a powerful part of your success.
Here is a look at 4 critical features your phone system needs, and how VoxSun can help you grow.
#1. Phone Directories and Info Are Easy-to-Find
Can your customers reach the person they need quickly, without fuss? Or are they put into an endless loop, with a phone tree setup that grates their patience?
Too many small- to medium-size business systems make it way too hard and time-consuming to find the person with the information your prospect needs. This is often the first “personal” contact they have with your business. If the phone system is confusing and slow, it may be the last contact.
You want your phone provider to offer menus that are simple to navigate. It is essential to always give callers the option to get help from a real person. If live support isn’t available 24/7, make it easy for them to leave a voicemail.
Phone menus are too important to leave to chance. Don’t trust the word of the salesperson. Test it out for yourself. After you buy a system, be sure to update it regularly and to test it for easy usability on a regular basis.
#2. It Works Well for Customers Using Mobiles
Your customers are like you, out and about during the business day. They rely on their smartphones and tablets to make and receive calls. Is your phone system mobile friendly? If not, you’re losing customers.
Make sure your system routes call easily. Cell phone users are often not in the office. They need to make connections on the fly, quickly and without complications.
A video conferencing system lets you connect with customers wherever they are. This is helpful for explaining your product or helping with support.
Want to save yourself time? Choose a system that lets you turn voicemails into text. You don’t have to waste time listening to the message.
Technical Support Is Fast and Dependable
One tiny technical glitch can bring your entire phone system to a halt, stopping business communication and irritating customers. Your phone provider is only as good as the support they offer.
Choose a system with excellent support, available around the clock and every day of the week. Check reviews and talk to other business owners using the system.
It Grows with You
You’re a one-person operation, with plans to grow. Or you’ve got staff, expanding as you prosper. Make sure you select a phone system that will grow with you.
The best offer unlimited calls. This frees you from budget worries. You can reach out to as many prospects and customers as you need without increasing your bill.
An innovative system that stays on top of new technology makes even a one-person business look big and competitive. Look for a video conferencing system, HD voice quality, and an effective voice recognition system.
Is the system cloud-based? This lends itself to easy expansion, quick updates and the ability to scale up and down quickly.
Before buying, ask if it is easy to add, and remove, employees. Does the system allow you to modify your menus and phone directories yourself?
Make sure your new system can handle spikes in call volumes. These are common when you run a new marketing campaign or special event.
VoxSun, the Affordable, Reliable Choice
VoxSun offers all the telephone features your business needs to grow. Its cloud-based system is designed for self-employed professionals, small- to medium size businesses and companies with fewer than 300 employees in the Canadian marketplace.
VoxSun is feature-rich, providing:
- Unlimited calls
- ActivVoice, guaranteeing you HD voice quality
- Voice recognition system
- Video conferencing system
- Cutting-edge technology
- Superior technical support, available 24/7
Offering a range of plans, VoxSun is affordable for the one-person operation. And it expands seamlessly as you grow. You can choose the best plan for your needs and budget at any given point.
To find out how we can help your business, call VoxSun today!
