PBX is an acronym which stands for Private Branch Exchange, and it can be thought of as a private telephone network established for the purpose of providing phone communications at a company, both for external calls with customers, and internal calls to each other. The internal calls are made much easier by the fact that all extensions usually have only three or four digits, rather than the longer numbering convention on public phone networks. Calls outside the enterprise are made via one of several external lines allotted to the company, and without the PBX every single phone in the company would require its own external line to make calls outside the company.
Why a PBX is so important
As mentioned above, without a PBX, your enterprise would have to connect each phone extension to its own outside line – which would be prohibitively expensive. So one of the primary values offered to small-scale businesses and enterprises by a PBX is the economy resulting from having established a mini-telephone network at any given enterprise.
Further economy can be achieved by setting up your PBX in an unmanned mode, as a digital exchange, rather than one which requires human intervention. An automated, digital system is managed by a virtual attendant, so that tremendous efficiency can be achieved in routing calls to proper destinations, priority queuing and call diverting, mobile connectivity, call privileges setup, voicemail recording, voicemail broadcasts, call conferencing and video conferencing, and overall fast and reliable communications to both internal and external customers.
Because a PBX has all these capabilities and efficiencies, it can literally be priceless to an enterprise, since all businesses require fast and effective communications in order to conduct their day-to-day operations. At the very heart of all effective planning, decision-making, sales functions, project coordination, and especially customer relations is the necessity of having superior communications, and that’s exactly what is provided by a modern private branch exchange.
Establishing a PBX
Many providers can setup a PBX for your company so you can gain all the potential advantages for your company. A premier telephony provider such as VoxSun Telecom can offer the ultimate economy for your communications network, which is a hosted PBX solution. With a hosted operation, you would require no extra hardware or software on your premises, and you would still obtain all the benefits of a modern, highly efficient automated system that is virtually error-free, and gives your enterprise an appearance of sophistication and professionalism.
With a VoxSun cloud-based communication system, your company’s communications will be pulled forward into 21st century capability, so that your employees can be reachable at any time and from any place, and for many businesses mobility is crucial to success. The next-generation functionality of a phone system on the cloud will not only keep you abreast of the best modern technologies in communication, it will keep your company one step ahead of the competition.
