Has your business recently switched to a VoIP phone system, or does it plan on doing so? VoIP telephony has a number of advantages over traditional telephony, one of which is its advanced functionalities. If you hope to get the most out of VoIP telephony, here are three advanced VoIP functions every business needs.
Auto attendant
The auto attendant is, simply put, an automated attendant function on VoIP phones. With an auto attendant active, your phone system can put customers on hold and play background music, as well as forward incoming calls to specific departments or extensions. As a result, customers can call and specify the department they need, such as customer support or a sales department.
Find Me/Follow Me
Find Me/Follow Me is a technology that allows calls to be sent to multiple phones at different locations. This allows employees to receive calls even when they aren’t at the office by routing the calls to their mobile device.
Two types of Find Me/Follow Me exist: sequential and simultaneous ringing. Sequential ringing makes phones ring in a certain order. For example, if a call is made for a specific employee and he doesn’t answer at his office, the phone system can then route the call to another device such as his smartphone. With simultaneous ringing, incoming calls that can be picked up by many employees will ring at every employee’s station until one picks up.
Conferencing
Conferencing is probably the most well-known of the three functions. Conferencing is a technology that allows multiple users to converse in a single phone conversation.
However, VoIP telephony once again improves upon existing functions by introducing common Internet functions into the mix. Sharing is an important facet of the Internet, and VoIP conference calls are no different. You can exchange files, synchronize schedules and share many other things.
And those are three advanced VoIP features that any business could benefit from. Do you have any questions regarding this subject? Feel free to leave a comment below, or like our Facebook page for further updates.
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