Voice Over Internet Protocol (VoIP), or cloud-based telephony, has drastically changed the way businesses and customers can make phone calls. Years ago, voice calls traditionally required a landline and hard phones tied to a specific, physical location. Thus, your number was based on the local area code, but VoIP has turned this upside down.
Area codes have no relevance to VoIP phone systems. In other words, you can use virtual phone numbers, which work independently of location. This means there is little difference between local, national or international numbers. Using a cloud-based business phone provider like VoxSun, you can choose a phone number with any area code, regardless of where you are located.
What are virtual numbers?
Virtual phone numbers are just that—virtual numbers. Essentially, they’re telephone numbers that are not directly associated with a telephone line. Virtual numbers can be assigned to any device, such as a hard phone, smartphone, tablet or laptop. You can use any available virtual phone number from anywhere in the world.
Maybe you’re thinking this sounds pretty cool, but so what? Why does it matter for your business? We’re here to tell you it does matter, and here are seven of the top reasons why.
1. Appear local without being local
Because VoIP is location agnostic, your business can use virtual phone numbers to establish a local presence without the need for a physical location. Are you headquartered in New York but you have many clients in the Los Angeles area? There’s no need for a high-priced office in LA; just establish a 213 or 323 area code on your cloud-based business phone system.
This also helps provide a more personalized touch when it comes to customer service.
2. You won’t lose leads with employee turnover
If you have frequent turnover on your sales team—who doesn’t—you can avoid losing potential leads. When your sales team uses virtual assigned numbers, you’ll still be able to retrieve those calls after a team member leaves, unlike if the team member is using a personal cell phone.
3. Your numbers can be accessed on multiple devices
Landline numbers used to be tied to one specific device, like a home or office phone.
With VoIP/cloud-based phone numbers, virtual numbers can be attached to multiple devices. This makes it possible to get voice phone service from any location with an internet connection, whether on smartphones, tablets, laptops or desktops. Users can even switch devices during a call, say from their hard phone to a smartphone, without missing a beat.
This allows greater flexibility for your employees—especially for your road warriors.
4. Better control your business’ identity
If you’re a small-town restaurant in Topeka, Kansas, having a Topeka area code is important. If you’re a budding tech company, you’ll likely want to have a Silicon Valley area code—and you can get one, even if you’re physically based in Phoenix or anywhere else. Or, let’s say you’re a larger company and you want to establish regional customer service departments. You can use VoIP virtual numbers to select the area codes you’d like, which will help frame your business identity.
5. Avoid long distance fees
When you have local area codes, your customers can avoid the fees associated with making long distance phone calls. If your customers need support, local numbers make it easier to call in.
6. Better track your online and offline ad campaigns
When you use unique phone numbers for online or offline advertising campaigns, you will better understand from where your leads are originating. For instance, maybe you use one number on your work trucks, another number on billboards and yet another number on online advertisements.
You’ll be able to then tailor your marketing strategies based on data and real results, which will make it easier to pivot or refine your strategy.
7.Give your team more flexibility
Since virtual numbers are not tied to any one device, this means your team can work from anywhere at any time, and they won’t miss a call. Your employees will enjoy the flexibility, and your customers will enjoy the ease at which they can reach someone.
How can you get virtual phone numbers?
Ready to get started? The first step is to contact VoxSun. After signing up for service, VoxSun will issue your virtual phone number(s) and you can choose your new digits or transfer an existing number. Then, if you need a toll-free number, we can do that, too!
After that, getting started is easy. Really, it’s plug and play. Connect your desk phone to the internet or download the VoxSun app and start making calls on your smartphone using your virtual phone numbers.
Please click here to get a free analysis: https://www.voxsun.com/quote/
