As the world of business moves faster and becomes more competitive each year, it also becomes more reliant on enterprise IT. Of course, that’s not a bad thing; it’s just an example of how technology is always moving forward in the digital age. Unfortunately, many IT organizations have yet to catch up with their competitors due to how quickly everything changes and evolves, and many IT departments have suffered because of it. Some experts claim that there is a digital skills gap that can be solved by hiring a new workforce or offshoring IT jobs, but this doesn’t have to be the case. If you find that your company’s IT department is not all that it can be, the problem
If you find that your company’s IT department is not all that it can be, the problem might not lie in your workforce but in your company’s phone system. Offshoring at least some IT work does make sense and it has worked beautifully for many businesses, but you might be able to preserve your own workforce with the right phone system upgrades.
Knowing When You Need an Upgrade
The first sign that your phone system might need an upgrade is if you have to rely too heavily on an automated voice mail answering service. Customers hate this and find it alienating, even though it is a necessary evil for larger companies. While an offshore phone answering service can keep customers out of the endless circle of menus and voicemail messages, a new system that allows your own employees to answer their phones might be more useful and less costly in the end.
Your company will also need a new phone system if your current one can’t keep up with your call volume. Most traditional analog phone systems have this problem. The bottom line is that you will need a larger system as your company grows.
Finally, you will have to get a larger phone and IT system if you are moving to a larger office. Your current system might work just fine for where you’re currently located, but it might not work well for your new location. Look into the needs of your new office, and upgrade your system accordingly.
From a business standpoint, there is nothing wrong with outsourcing at least some of your IT and phone answering work overseas, but offshoring everything isn’t as necessary as some experts have come to believe. A good enterprise IT and phone system can be used easily by practically any workforce, so there should be no need to send that work to someone else. Instead of offshoring your work or spending the time and money to hire new employees, consider a state-of-the-art phone system from VoxSun. To learn more about VoxSun and the services that they offer, visit them online at voxsun.com.
