Automated attendants can be extremely valuable to your business, since they facilitate telephone call transfers to desired extensions entirely without the intervention of an operator or your company’s receptionist. In general, this can be accomplished by providing callers with some kind of a menu system that informs them about which number to press to reach the desired service, or to connect them with a live attendant.
In cases where the caller has an issue not included on the menu system, providing an option to speak with a real person is a must, so the call is not entirely lost, and the caller doesn’t end up frustrated. Companies which have their own telephone system installed will generally have the automated attendant incorporated into their PBX, but quite often when telephone service has been outsourced, your phone provider can implement an automated attendant without the use of a PBX. The more capable auto attendants of today have no trouble routing calls appropriately to any of several destinations, including Voice-over-IP virtual phones, mobile phones, traditional land line telephones, and even other auto attendants.
Automated attendant benefits
Probably the single greatest benefit of having an auto attendant installed in your telephone system, or provided by your telephone service, is that of business efficiency, since it will then be very easy to manage virtually every business call in a highly efficient manner, generally without recourse to a live operator. This kind of setup also presents a very professional and businesslike appearance to callers, which serves to enhance your company image.
The features provided by an auto attendant also make it a desirable to install, with such capabilities as call forwarding, fax, voicemail, follow me, find me, fax to email, music on hold, and a great many more, which can all be tailored to your specific business and your preferences. In fact, the customization possibilities can be almost endless, and of great benefit to your company.
Callers can be courteously welcomed with personal messages that describe normal business hours and office holidays. Transfer options will include the possibility of dialling a person by name or perhaps the first few letters of a name, as well as by extension. As opposed to having your harried receptionist handle numerous calls one after the other, the auto attendant can handle multiple calls concurrently, and execute transfers efficiently so that callers never have to hear busy tones which might result in abandoned calls.
Auto attendants also help you to manage your business from any physical or geographic location, allowing you to route business calls from normal official numbers to alternative numbers, such as cellphones or unlisted phone numbers. This ensures that you don’t miss important calls from suppliers or customers, and helps to keep your business running smoothly.
Auto attendant from your provider
Ask your VoxSun provider about setting up an automated attendant, so your business can enjoy all the benefits described above. As great as the auto attendant service is, it’s only of many powerful business advantages offered by VoxSun to manage your company communications and provide the most advanced services available in telephony today.
