Cloud-based telephony, due in part to the rise of VoIP (voice over internet protocol) technology has become an affordable telecommunications alternative to traditional telephony services. The switch from private branch exchange (PBX) to cloud-based telephony can bring your small business more than just savings. Here are some of the following advantages of cloud-based communications.
- Improved Scalability If you’re self-employed or have a small business, you will have better scalability with your business. Traditional telephony involves more hardware which costs both time and money to set up and maintains. Having cloud-based telephony allows your business to be agiler when it comes to growth (i.e., adding new employees is much easier). If you need to scale down for any reasons, removing extensions is not as complicated or costly. Also, adding or removing new features can be accomplished with greater ease and with less expense.
- Better Communication Integration You and your employees will no longer need to be tethered to a physical desk phone. Cloud-based telephony increases your mobility and centralizes your modes of communication. Instead of having a separate email system, conferencing system, and telephony, cloud-based telephony has all these systems, plus additional ones such as instant messaging and video conferencing, in one unified system. This is all accessible whether you are in or out of the office.
- Control of Communication Modes Not only do you have multiple modes of communication available to you whenever you need, you can choose which modes you need.
- Greater Accessibility You can choose to never miss a call—whether it’s through specialized services like a call attendant, or just by having cloud-based telephony. This can greatly improve your customer service overall, with better options for directing customers to the people need to talk to.
- Streamlined IT Support By having a cloud-based communications system, this also impacts your IT staff’s customer service capabilities. With everything in one place, less time is spent on multiple systems. Integrating cloud-based systems is easier to integrate with other cloud-based systems.
All of these advantages can greatly affect your bottom line–not only with the direct and indirect costs from switching to cloud-based telephony but with an increase in profits overall with the increased productivity from your employees with all the time saved.
If you’re looking to make the switch from your phone provider and take your communications system into the cloud, VoxSun’s ActivVoice offers a reliable and affordable cloud telephony platform that is unaffected by internet usage. Whether you’re in the middle of a large download or file transfer, QoS technology makes your phone calls the priority, ensuring that your calls will be stable and clear. VoxSun offers state-of-the-art voice recognition services, video conferencing, unlimited calls, and much more. This communications system also connects to other internet and voice providers. With VoxSun’s cloud-based telephony, you can take better control of your telecommunications for your business.
