VoIP implementation and use

Efficient and fast installation of your VoxSun cloud-based business phone system without downtime or costly hardware.

Example VoxSun installation in an office

Connecting your office phone

Each VoxSun phone is shipped pre-configured and tested, all you need to do is connect it. Connecting a phone is as easy as 1-2-3:

Plug in the electric adapter into a power outlet and the other end into the phone.
Plug a network cable from the “Internet” port of your phone into either your router or network jack in the wall.
If you have a computer that has been using the same network cable or jack as the phone, you can plug your computer into the “PC” port. The phone will share its Internet connection with your computer without slowing anything down.

With VoxSun's IP phones, you can use the same network Ethernet cable for your phone and computer

Using your phone system: making and receiving calls

To place a call, simply pick up your phone and dial the number that you want to call. Because all of our plans include unlimited calling throughout the United States and Canada, you can dial phone numbers with or without a “1” in front of the area code.

You can dial international numbers by adding an international calling credit to your account and then dialling the number starting with “011” before the country code.

Finally, receiving calls is as easy as picking up the phone. Caller display is included with every phone system, as are feature codes, so you can see who is calling you.

Using your phone system wherever you are and without limits!

Through the VoxSun portal, you can easily configure so that your voicemail messages are sent directly to your email address. You can also configure your cellphone so it rings at the same time as your office phone, making you reachable at all times, even when you’re on the move.

Because VoxSun’s phone system is safely hosted in the Cloud, you can use your office phone wherever there is a high-speed Internet connection.

If you’re planning to be away from the office, you can take your phone home. Or, even to the cottage! As soon as you plug in a VoxSun phone into an Internet connection, it will seek out a connection to your VoxSun phone system in the cloud.

Whether across the room or the world, VoxSun phones work as if they were right next to each other. You can call other extensions, transfer calls, and enjoy all of VoxSun’s features.

Consolidate your phones and lines with VoxSun's system in the cloud

Install and configure your App

The VoxSun App is available for both iOS devices (iPhone, iPad, iPod Touch) and Android smartphones. You can download and install the VoxSun application from Apple’s App Store or Google’s Play Store.

VoxSun App on your iPhone or Android smartphone

Using the VoxSun App

Once your application is installed, you will need to login into the app with an extension. The VoxSun App works just like another phone on your system, so it requires an extension to login with.

Once you’re logged in, you can perform calls through the app as if it was a phone on your system. You can call extensions directly and call anywhere in the US and Canada with your business caller ID. The application also allows you to transfer calls and perform three-way conferencing.

The VoxSun App will work wherever you have a realiable high-speed Internet connection on your smartphone, either through WiFi, 4G LTE or 5G.

Using VoxSun’s Fax service with a regular fax machine

VoxSun’s virtual fax service allows you to save time and increase efficiency. Incoming faxes sent to your fax number will be automatically transformed into PDF documents and sent to your email. You can then view, forward or print your faxes easily. Outgoing faxes can also be virtually sent by sending an email to a special address with a PDF attachment of the document to be faxed.

If you want to keep using your regular fax machine, as if it was connected to a standard phone line, you can do so too!

VoxSun can provide you a special converter module (called an ATA) that will transform VoxSun’s digital fax line into a phone plug that you can plug the fax machine into.

You can mix and match virtual and traditional fax features such as being able to send faxes virtually in addition to through your machine.