VoxSun knows that you need to be constantly connected, and to get you the best price, we provide you with the “BOOST”, that multiplies the capacity of your lines for free and is automatically based on your current needs. Most operators will charge you one line per user, therefore one line per extension, but this method of invoicing and resourcing is not suitable for today's businesses. That's why VoxSun allows you to subscribe to lines on one side and extensions on the other side to best meet your true needs and with a better rate and more flexibility.

It depends on your situation. If you already have a phone system and you already know your current usage and you are not planning to increase or decrease the number of users, I advise you to take the same number of lines and the same number of extensions at VoxSun. Case 1: If you already have 10 lines with your current provider, do not hesitate to get the same number of lines at VoxSun. You will benefit from HD voice and unlimited calls in Canada and the United States, while saving money. Case 2: If you are getting a phone system for the first time, be aware that you will need to evaluate your needs according to a simple rule of 1 line-for-3 user ratio. In other words, you must consider that if you are not a call center in which employees need to be on the phone at all times, your employees will not be on the phone 60 minutes per hour. The 1:3 ratio is therefore a reasonable method of calculating the number of lines you need. Example: If you have 20 employees then you will need 6 to 7 lines. Don't forget that you also need extensions. An extension or extension number is a license on your telephone system that allows you to access or call an extension, for example, extension 200. So, if you have 20 employees and you want each employee to have the ability to receive and make calls, then you will need 20 extensions. In addition, I would like to point out that with VoxSun Telecom's BOOST system, you are guaranteed up to 2 simultaneous calls per line in case your call volume increases. You therefore benefit from up to 2 outgoing calls or one outgoing call + one incoming call per line. VoxSun knows that you need to be constantly connected, and to get you the best price, we provide you with the “BOOST”, that multiplies the capacity of your lines for free and is automatically based on your current needs. Most operators will charge you one line per user, therefore one line per extension, but this method of invoicing and resourcing is not suitable for today's businesses. That's why VoxSun allows you to subscribe to lines on one side and extensions on the other side to best meet your true needs and a better rate and more flexibility. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

First of all, let me explain how our extensions work: An extension is simply the number that you have after a phone number that allows you to connect with other users of the same phone system. Example: The main number of your company would be +1 514-600-0155 and you have 20 phones, therefore 20 users on your phone system. The receptionist would need to know where to direct a call from the main number to the first user. In this case and extension or even a license must be assigned to each user’s telephone. Based on the example above, the automated receptionist could therefore forward calls to each user with extension numbers of your choice, for example callers could dial "102" to speak directly to the user at that extension number. Therefore, if you have 20 users, you will need 20 extensions. Then, you can also have additional virtual extensions that you can assign to employees who are out of the office. These employees would be reachable from the VoxSun phone system in your office, even if they are out of the office. Calls from these employees can be transferred from their extensions to their cell phones or to any external number. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun's headquarters is in North America. However, VoxSun has telecom interconnection points all around the world, and yes, Morocco is one of the interconnection points for delivering our communications. Would you like to receive a special quote with the current promotion in just a few minutes? Click here: https://www.voxsun.com/offer/form_en.html

Yes, absolutely! You can choose phone numbers from over 50 countries. Even if your office is based in Montreal, you can have a UK or a French number connected to your VoxSun phone system, as if you had an office in that remote city. This feature allows you to open new markets and serve your clients in other regions with local numbers for your target clients. You can find the list of countries for which we provide international phone numbers at the following page: https://www.voxsun.com/en/telephony-offers/ Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

An extension is simply the number that you have after a phone number that allows you to connect with other users of the same phone system. Example: The main number of your company would be +1 514-600-0155 and you have 20 phones, therefore 20 users on your phone system. The receptionist would need to know where to direct a call from the main number to the first user. In this case and extension or even a license must be assigned to each user’s telephone. Based on the example above, the automated receptionist could therefore forward calls to each user with extension numbers of your choice, for example callers could dial "102" to speak directly to the user at that extension number. Therefore, if you have 20 users, you will need 20 extensions. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun offers several types of devices: We offer Yealink brand phones. Our devices are fully covered by the manufacturer's warranty. In addition, we guarantee total integration with our telephone system. Our devices offer HD voice quality. Our best seller is the Yealink T41S, which is an extremely high-quality phone that contains all the features you need for your business use. It is a great value for money. The executive phones that our clients appreciate the most are the Yealink T46S and the Yealink T48S. Conference modules include the Yealink CP860 or the Revolabs FLX2-200. In terms of headsets, the Yealink YSH33 is a wired headset which is perfect for representatives that use the phone. If you prefer a wireless headset, we recommend the Jabra 930. Network devices: QoS Routers: At VoxSun, voice quality is essential, and we want to ensure the best telephone service on the market. This is why ActivVoice technology powers our routers to offer HD voice with prioritization for voice traffic (i.e. your phone calls) and a regular route for data (i.e. your emails, website visits and downloads). VoxSun also allows you to use your own devices as long as they are compatible. You can view a list of all our VoxSun devices and the devices compatible with the VoxSun system here: https://www.voxsun.com/en/telephony-devices/ Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun does not provide mobile telephony at this time. However, you can use the calling and video conferencing applications available for all smart phones. With these mobile app, you can manage your company's calls from your smartphone. You can download them from these links: Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun is based in North America. However, the flexibility of VoxSun's phone system in the cloud allows you to have phones installed in any part of the world. VoxSun can also provide you with phone numbers from over 60 countries around the world. So you can have an office in Montreal, another one in London, and have 2 main phone numbers: one North American and one English. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun uses ActivVoice technology, which allows for voice and data to be separated ( ). The result of tests done by our tech team confirms that our services can be used over 4G/5G Internet connections. However, depending on the coverage of the signal in your area, in some cases, results may vary. We recommend that you follow these recommendations in order to optimize the quality of your communications in the eventual times when your 4G/5G Internet connection may fluctuate: 1) Limit or stop downloading large files while you are on a call. 2) Disable automatic software updates (computers, tablets and smartphones) for all of the devices connected to the network. 3) Position your 4G/5G modem in a place where it gets the best signal and inquire about purchasing an external antenna for your modem so that you can get an even better signal. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun uses QoS technology to prioritize the voice package in your internet connection. This means that by using QoS, your voice communications remain 100% clear and reliable, even if you are using the internet to download and send files. VoxSun uses the highest quality lines and uses an automated voice quality control statistics system. With this system, we are able to manage the most diverse situations very quickly in order to maintain superior voice quality. VoxSun uses different codecs with specific parameters depending on the speed and quality of your Internet connection to ensure the best quality and stability of your voice conversations. We are able to adapt these parameters to any type of internet connection even in the most extreme situations. VoxSun's cloud telephony platform is interconnected with the different internet and voice providers to ensure the fastest routing of your phones to the international telephone network. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun always strives to offer you the best possible service. The ActivVoice technology is the combination of 3 technologies: 1) VoxSun uses QoS technology to prioritise voice packets on your Internet connection. 2) VoxSun uses the best quality lines and uses an automated system for statistical analysis of voice quality. With this system, we’re able to find and resolve quality situations quickly and maintain a higher voice quality than other providers. 3) VoxSun uses different codecs and specific parameters depending on the speed and quality of your Internet connection to ensure the best quality and stability of voice conversations. We’re able to adapt well to different kinds of Internet connections, no matter where you are.

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Cloud telephony, also known as IP telephony, VoIP or hosted IP telephony, uses Internet networks to transmit voice calls. This means that you no longer need a traditional analog copper phone line to make calls. It also means several benefits: 1- Efficiency, because you can have the same telephone system with a single main number with devices from the same telephone system distributed in several physical locations. Ex: 10 phones in Toronto and 20 in Montreal. 2- Unique features such as advanced call transfer, voice recognition and many others, unified communication, call recording, advanced statistics. 3-The financial savings that this technology provides you with is significant, but you must ensure that you have a reliable supplier registered with regulatory agencies. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

Your account number corresponds to your main VoxSun phone number with the area code.

The preferred payment method is by credit card. But you can also pay by : - Bank transfer with proof of payment. Send to [email protected] VoxSun Telecom Inc. Bank Name: Caisse Desjardins Account Number: 0532937 Branch Number: 815 Transit Number: 30208 Folio: 053293 - INTERAC payment: Password: voxsun Email address: [email protected]

Yes, absolutely! You can add us in the provider section of your bank by typing in VoxSun Telecom.

VoxSun is a prepaid service, like all telecommunication services available on the market. Therefore, on the day you sign up, you are billed for the first month of service. If you are waiting on your phone number to be ported in (transferred) to VoxSun, your billing period will be adjusted so that you will only be charged starting on the date on which your number was ported in. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

The founder of VoxSun Telecom is Jeremy Pastel. VoxSun was founded in 2010 and has experienced significant growth since its inception. Jeremy Pastel is also the president of other "sister" companies of VoxSun Telecom. Where is VoxSun Telecom based? VoxSun provides its services across Canada and the USA. VoxSun also has subsidiaries internationally. Additionally, the servers for VoxSun's phone network are installed at several redundancy points across Canada and the United States. Would you like to receive a competitive quote with our current promotion in just a few minutes? Click here:

While VoxSun does not disclose the exact number of servers we have, reliability, security, and stability are our top priorities. This is why we also have an SLA in place. Each server is equipped with redundant components. Additionally, we use clusters of multiple servers with high availability (HA) technology in 3 different data centers for redundancy. Would you like to receive a competitive quote with our current promotion in just a few minutes? Click here:

Unfortunately, VoxSun’s offices are not open to the public. Our services remain competitive due to a fully optimized remote management organization. You can write to us at [email protected] for your sales requests or at [email protected] for any support requests. We are also available by phone at any time at +1 877-9-VoxSun. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

First of all, it is important to write your VoxSun phone number on the back of the check along with the name of your company. Then, you can send your payment to the following address: Billing department PO Box 1012 TOUR MONTRÉAL DESJARDINS MONTRÉAL, QC H5B 1C1 Canada Please note that we also accept credit card payments. To proceed, simply log into your client account to enter your card information and proceed with payment. You can write to us at [email protected] for your billing requests or at [email protected] for any support requests.

First of all, it is important to note that it is not possible to return a piece of equipment if you have not received a return authorization from a VoxSun service with an RMA number. The billing department will then provide you with the return address for your equipment depending on the type of equipment. You can write to us at [email protected] for your billing requests or at [email protected] for any support requests.

VoxSun was founded in 2010 and brings together more than 150 years of "human experience" in its management team. We are proud to say that VoxSun's first client is still with us. VoxSun always works to provide its clients with the best possible service and state-of-the-art technology. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

Quality of service is the first objective at VoxSun Telecom. We want to serve you as well as possible and sometimes in order to guarantee the best costs, we have to offer service agreements. If, for any reason, you want to cancel the services before the end of the term of the contract, the amounts for the remaining months of the agreement will be charged to you on the day of your early cancellation. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

First of all, it's important to realize a crucial point: 9 out of 10 clients who switch to VoxSun will start saving money from day one with VoxSun, even if they pay their cancellation penalty fees themselves to their old provider. However, VoxSun has a clear policy: we want to help you pay your potential penalty fees. VoxSun uses a penalty fee refund calculation tool. Several pieces of information will be requested by your account manager in order to perform this calculation: 1- The name of your provider who is charging the penalty 2- The amount of the penalty fees 3- Proof of payment of penalty fees With this information, your VoxSun account manager will send you a proposal to pay your penalty fee. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun is passionate about telecommunication and we regularly create new tools to allow you to communicate better at the best price. Our development team worked very hard on VoxSun’s mobile app, but we chose to offer it for free to allow all clients to use it. Simply download it from the following links: However, extensions and the business telephony services are not free. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

First of all, VoxSun is a CRTC-registered operator and we are proud to say that we provide superior quality products and services at moderate prices. Secondly, we will provide you with the best possible price with current promotions.

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Yes, it is possible to pay for your equipment in several installments. There are several rules we have to follow to allow you to do this. 1- You need to get a quote with us to find out the value of the phone system you want to buy from VoxSun Telecom. 2- If the amount is equal to or greater than $2000, it's possible to pay in installments. 3- Your credit score will need to be verified to confirm the possibility of paying your equipment on a monthly basis. Monthly payments can be made for 12-60 months. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

Unfortunately, VoxSun’s offices are not open to the public. Our services remain competitive thanks to a fully optimized remote management organization. You can write to us at [email protected] for your sales requests or at [email protected] for any support request. We are also available by phone at any time at +1 877-9-VoxSun.

VoxSun has always focused on how to best serve its clients and in all difficult situations, VoxSun works hard to help you succeed! In the current context, VoxSun guarantees you 4 things: 1- You will receive the same quality of service as usual to allow you to communicate and smoothly operate your business. 2- VoxSun will help and support you free of charge to remotely install your phone(s) at home. 3- VoxSun is committed to helping you optimize your VoxSun service to suit your current needs. 4- VoxSun is committed to supporting local businesses (perhaps even your own) by prioritizing local businesses within its suppliers.

You can write to us at for sales requests or [email protected] for any support requests. We are also available by phone at any time at +1 877-9-VoxSun I want to know if I have a contract with you. You can check if you have a contract with VoxSun by contacting customer service and providing your account information, a customer service representative or account manager will be able to tell you. You can write to us at [email protected] for sales inquiries or for support requests. We are also available by phone at any time at +1 877-9-VoxSun If I come back to you, what will you offer me? First, we offer you a service guarantee, and secondly, we’ll give you an additional discount on your monthly services. An account manager can assist you with this.

Yes absolutely, VoxSun allows you to call internationally with the ''Ultra'' Plan. The Ultra Plan allows you to make unlimited calls to more than 30 countries for only $54.99 per line per month. You can also make a call to any country in the world with a preferential per-minute rate. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here:

Usually tickets are processed within 2 hours. Sometimes a ticket can take up to 24 hours to be processed depending on the difficulty of the request. You can write to us at for your sales requests or at [email protected] for any support requests. We are also available by phone at any time at +1 877-9-VoxSun.

First of all, I would like to guarantee that the VoxSun Telecom team always strives to provide you with the best possible service at the best possible price. And it is important to emphasize that VoxSun finds the perfect balance between the proposed price and the superior quality of its services so we are always ready to analyze your situation for you to benefit from our promotions. We can review your account to analyze and optimize it. You can contact customer service or your account manager at 1877-9-VoxSun. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

First of all, I would like to assure you that the VoxSun Telecom team will always do their utmost to provide you with the best possible service with the best possible rate as a client. It is important to highlight that VoxSun finds the perfect balance between the proposed price and the superior quality of its services, and that choosing us makes all the difference because most of the things that cost extra with our competitors are included in the majority of our plans. Of course, if you cancel some options NOT INCLUDED in our unlimited plans, your bill will be automatically reduced. Here is the list of options not included: - International calls outside of the Extra plan - Auto Attendant with Voice Recognition - Queue extension - Intercom extension - Storage for Zoho CRM recordings - Zoho CRM User - Special extension - Videoconference - Cellular App Extension - Local number - Toll-Free Number - Secure storage for recorded calls - International number We can review your account to analyse and optimize it. You can contact customer service or your account manager at 1877-9-VoxSun Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

First of all, I would like to assure you that the VoxSun Telecom team will always do their utmost to provide you with the best possible service with the best possible rate as a client. It is important to highlight that VoxSun finds the perfect balance between the proposed price and the superior quality of its services, and that choosing us makes all the difference because most of the things that cost extra with our competitors are included in the majority of our plans.

Quality of service is the first objective at VoxSun Telecom. We want to serve you as well as possible and sometimes in order to guarantee the best costs, we have to offer service agreements. It is important to highlight that VoxSun finds the perfect balance between the proposed price and the superior quality of its services, and that choosing us makes all the difference because most of the things that cost extra with our competitors are included in the majority of our plans. We are also proud to tell you that VoxSun’s first client is still with us and has no contract of engagement. He is loyal because of the high quality of our services. Nevertheless, there are many reasons why you would want to sign a contract with VoxSun and these reasons are purely economic: Reason 1: You want to pay for your phone system in installments. At VoxSun you can pay for your system monthly, but for legal reasons you have to sign an agreement, because the hardware is financed by VoxSun and its partners. Reason 2: Significant discounts have been applied to your monthly bill and because of these discounts, VoxSun cannot make profit off of the services offered to you before a certain period of time. In return, you will therefore be required to have a minimum agreement. Reason 3: Sometimes VoxSun develops special services for a company. Unique services that are not applicable to other companies. In this case, and to make the most of the time spent developing and implementing special and customized features, you will be required to have a minimum agreement. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun is registered in the Standard Provider category of all banks in Canada under the name "VoxSun" or sometimes "VoxSun Telecom". Sometimes, banks reset their registered names and this may be what is causing the problem.

Our billing system is fully automated. Thus, billing emails are sent as follows: Email 1: Monthly invoice automatically generated 5 days before due date Email 2: First reminder 1 week after due date Email 3: Second reminder 1 month after due date Call 1: If there is no response after the first 3 emails At VoxSun we are aware that some payment methods take longer than others. This is why payment by credit card is recommended for automatic payments on the due date with immediate confirmation of payment. However, if you wish to use another payment method, here are the recommended measures to avoid any reminder: - Payment by check: sending the check preferably 1 week before the due date to compensate for any postal delays. You can send your payment to the following address. VoxSun Billing department PO Box 1012 TOUR MONTRÉAL DESJARDINS MONTRÉAL, QC H5B 1C1 Canada - Payment by bank transfer: transfer to our bank account before the due date and send proof of payment to .

First of all, all plans at VoxSun allow you to make unlimited calls to Canada and the United States. VoxSun allows you to make international calls with the ''Ultra'' Plan. The Ultra Plan allows you to make unlimited calls to more than 30 countries for only $54.99 per line per month. You can also make a call to any country in the world with a preferential per-minute rate. If you have a plan other than the Ultra plan, you will need to contact customer service at [email protected] to unlock this international calling option. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html

VoxSun takes security very seriously. In this digital world, we see fraud attempts every day in a variety of industries. VoxSun has therefore implemented a complex system that prevents you from being a victim of fraudsters and one of the rules of this system is not to allow international calls on your phone system without your prior request. However, it is important to note that all plans at VoxSun allow you to make unlimited calls to Canada and the United States. VoxSun also allows you to call internationally with the ''Ultra'' Plan. The Ultra Plan allows you to make unlimited calls to more than 30 countries for only $54.99 per line per month. You can also make a call to any country in the world with a preferential per-minute rate. If you have a plan other than the Ultra plan, you will need to contact customer service at [email protected] to unlock this international calling option. Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html Why are you harassing me with calls and e-mails? I will pay. VoxSun respects your time and provides you with the best quality/price ratio on the market. That's why our systems are automated, and that includes our billing system. You will therefore receive several notifications from our billing system to keep you informed of payment deadlines: Email 1: sends invoice 5 days before the due date Email 2: First reminder 1 week after the due date Email 3: Second reminder 1 month after the due date Phone call: If there is no payment after the first 3 emails Secondly, VoxSun is a prepaid service like all telecommunications services available on the market. Therefore, on the due date, your telephone service charges are billed for the current month. For any additional questions, you can contact the billing department at [email protected].

Of course, even though VoxSun prefers payment by credit card because it allows for faster and better management and even though VoxSun does not accept cash payments at its offices, there are several other payment options: 1- By credit card from your client account or by phone with a certified VoxSun representative 2- By paying suppliers from your online account at your Canadian financial institution. To do this you simply enter your VoxSun Telecom phone number with the area code that also corresponds to your client number. Ex: 5146000155 3- INTERAC payment to the following address: [email protected] and with the following mandatory password: VoxSun 4- By bank transfer, including your company name and your main VoxSun phone number in the notes. Bank information: VoxSun Telecom inc. Caisse Desjardins account number: 0532937 Branch Number: 815 Transit Number: 30208, Folio: 30208 5- PayPal If you have any additional questions, you can contact the billing department at [email protected]

First of all, all your account data is available online in your client area. You can access your invoices, your payment history, your call log and much more. You can access your account here: https://secure.voxsun.com/billing/ If you have any additional questions, you can contact the billing department at [email protected] Do you want to get a great quote with our latest deal? It will only take a few minutes, click here:

Good news, if you have received a request for payment, it's because your equipment is being prepared and your phone system's configuration is in progress. You will receive two invoices: one for the monthly services and the other for the configuration and hardware that you ordered. Secondly, VoxSun is a prepaid service, like all telecommunication services available on the market. Therefore, on the day you sign up, you are billed for the first month of service. If you are waiting on your phone number to be ported in (transferred) to VoxSun, your billing period will be adjusted so that you will only be charged starting on the date on which your number was ported in. For any additional questions, you can contact the billing department at [email protected]

First of all, all of your account data is available online in your customer portal. You can access your invoices, payment history, call logs, and much more. You can access your account here: For any further questions, you can contact our billing department at [email protected]. Would you like to receive a great quote with our current promotion in just a few minutes? Click here:

First of all, the entire VoxSun team thanks you for your loyalty! After more than 5 years at VoxSun a 10% discount is applied to your bill provided that your services do not change. A 15% discount is applied after 7 years of loyalty. All you have to do is contact the billing department at [email protected] for this setup.

First of all, it is important to make sure that the payment has arrived at VoxSun.

Billing department CP 1012 TOUR MONTRÉAL DESJARDINS MONTRÉAL, QC H5B 1C1 Canada

Finally, a check can take up to two weeks to arrive at our billing department and 3 days to be processed by a representative.

1- By credit card from your client account or by phone with a certified VoxSun representative 2- By paying suppliers from your online account at your Canadian financial institution. To do this you simply enter your VoxSun Telecom phone number with the area code that also corresponds to your client number. Ex: 5146000155 3- INTERAC payment to the following address: [email protected] and with the following mandatory password: VoxSun 4- By check by writing your main VoxSun phone number on the back of the check and sending it to the following address: VoxSun Billing department CP 1012 TOUR MONTRÉAL DESJARDINS MONTRÉAL, QC H5B 1C1 Canada 5- By bank transfer, including your company name and your main VoxSun phone number in the notes. Bank information: VoxSun Telecom inc. Caisse Desjardins account number: 0532937 Branch Number: 815 Transit Number: 30208, Folio: 30208 All you have to do is email [email protected] to set this up. I received a service suspension email, even though the payment checks have been sent. Can you verify? First of all, it’s important to confirm that the payment has been received by VoxSun. Did you send the checks to the following address? Service Facturation / Billing department CP 1012 TOUR MONTRÉAL DESJARDINS MONTRÉAL, QC, H5B 1C1, Canada

A suspension notice is automatically sent by the system only after 3 unpaid invoices. A check may take up to a week to arrive at the billing department and 3 more days to be processed by an agent. So, it’s important to confirm whether your payment was sent on time. To avoid this situation in the future, we recommend paying by credit card. You can get in touch with our billing department at [email protected] to set this up.

First of all, thank you for being a VoxSun customer and for considering recommending VoxSun services. Yes, absolutely! VoxSun offers you a percentage of the referred client’s invoice amount, credited to your account. For example: If you refer a client with a monthly invoice of $500, you will receive a 5% monthly credit, which is $25 credited to your account for as long as you and the referred client remain VoxSun customers. The percentage may be higher if you become a VoxSun reseller. To refer a client, simply ask the billing department to set up the referral option on your billing account and send all your referrals to [email protected]. Once one of your referrals becomes a customer and their first invoice is paid, the system will automatically apply the credit to your account. For more information about the professional reseller program, please contact us directly at +1 877-9-VoxSun.

VoxSun is a specialist in cloud-based business telephony and mastering the technology requires managing networking at a fairly advanced level. VoxSun therefore also offers custom networking support from level 1 to 2. You can talk to a technical manager by writing to [email protected] or by phone at +1877-9-VoxSun.

All equipment comes with a 1 year manufacturer's warranty if you use our services without a contract. This warranty can be extended if you have a service contract with VoxSun. If you have any additional questions, you can contact the billing department at [email protected] Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html Do you comply with the Charter of Rights and Freedoms? Yes, absolutely! Do you comply with Law 101? Yes, absolutely!

VoxSun's digital telephone system doesn't necessarily need a lot of speed, but the Internet connection must be reliable and stable. A faster Internet connection also generally means that your employee's productivity is optimized, so we recommend getting a faster Internet speed whenever possible. With VoxSun's ActivVoice QoS technology, we can also prioritize voice on a slower Internet connection. Our technical support team will be able to help you. Having said that, we recommend the following minimum speeds : For up to 5 users: 15mbit/s download and 10mbit/s upload For up to 10 users: 30mbit/s download and 10mbit/s upload For up to 30 users: 60mbit/s download and 10mbit/s upload For up to 50 users: 100mbit/s download and 20mbit/s upload

The billing portal is available at the following link: The password was sent during your account's creation, or otherwise, you can click on "Forgot Password" button on the login screen to have the system reset and send you a new password by email.

At VoxSun, the migration process is performed in several steps to ensure that your business continues operating smoothly and that you don't miss any phone calls : Step 1 : After having opened your account and sorted the billing aspects, a VoxSun technician will call you to discuss and collect information about your current phone system and network. We also determine a cutover date with you for the number port (the process of transferring the phone number or numbers from your old carrier to VoxSun). On this date at around noon, your old phones will stop receiving calls and all of the calls will be directed to your new VoxSun system and phones. Step 2 : Once all of the information is received and collected, we configure your phone system, ship out the required pre-configured hardware and send the phone number porting request to your old carrier with the planned cutover date. Step 3 : Once you receive your pre-configured hardware, you simply need to plug in the devices. This means that your user's desks will have both your old phone and a new VoxSun phone. Our technicians are also available over the phone to assist you or answer any questions that you might have. If you have purchased an on-site installation, a VoxSun technician will be present on-site to plug in the devices for you. Your new VoxSun phones will already be operational at this point for internal and outgoing phone calls, so your users can start testing and getting familiar with the new system. Step 4 : On the cutover date, generally at around noon, calls will stop being sent to your old system and will start being sent to your new VoxSun system. At the end of the day, you can disconnect your old phone system and the migration will be complete.

The technical term for a transfer of a phone number from your current carrier to VoxSun is known as porting. The time to complete a porting request depends mainly on the location of your phone number as well on your current phone carrier. For big cities, such as Montreal or Toronto, a port can be completed generally within a week of receiving all of the correct information. For smaller towns, a porting request can sometimes take two weeks or longer. Regardless of the delay, we will work with you to determine a good date for the numbers to be ported in to ensure that the migration goes smoothly.

All of our phones have a similar user interface so that it's easy to use for everyone. All of our phones have great HD voice quality. The T31P is an entry-level phone to use in places where a phone is required but rarely used (ex : hallways, warehouse aisles, for an employee who rarely uses the phone, etc.) or for budget-constrained uses. However, we do not recommend it for most users, as it only contains 2 speed dial buttons on the side of the screen. It also includes an integrated 100mbit Ethernet switch so that you can use a single Ethernet cable to connect both the phone and computer to the network. The T53 phone is the regular desk model that we recommend for most users. It contains 8 physical buttons (configurable to a total of 21 virtual buttons over 3 pages) on the side of the screen that can be configured as speed dials and HD voice and speakerphone. It also includes an integrated gigabit Ethernet switch so that you can use a single Ethernet cable to connect both the phone and computer to the network. The T54W phone is the model that we recommend for receptionists and anyone else who handles a large call volume. The T54W has a color screen that makes phone numbers and information easier to see when handling many phone calls and also includes 10 physical buttons on the side of the screen (configurable to a total of 27 virtual buttons over 3 pages). It also includes an integrated gigabit (1000mbit) Ethernet switch so that you can use a single Ethernet cable to connect both the phone and computer to the network. The T54W also supports the EXP50 expansion module that adds 3 virtual pages of 20 physical configurable buttons for a total of 60 configurable virtual buttons. The T57W phone is dressed to impress with a stylish design with a 7" color touchscreen and 29 configurable virtual buttons for speed dial. We recommend this model for executives and anyone else who needs to have 29 speed dials all on the same screen. It also includes an integrated gigabit (1000mbit) Ethernet switch so that you can use a single Ethernet cable to connect both the phone and computer to the network. The T57W also supports the EXP50 expansion module that adds 3 virtual pages of 20 physical configurable buttons for a total of 60 configurable virtual buttons. The W73P is a wireless phone that consists of a separate charging cradle for the handset and a transmitter base unit. It's the perfect phone for employees that need to move around a warehouse, the office, or to have a phone in a place that does not have an Ethernet plug. The W73P is also unlike a home wireless phone because you can still perform call transfers and three-way conferencing through its handset and you can even connect up to 10 handsets to the same base and have them function as independent extensions. Finally, the CP920 is a phone designed for the conference room table with excellent speakerphone abilities. It has a three-microphone array to pick up speech from up to 6 meters (20 feet) away. We recommend it for any boardroom or office where speakerphone call quality is crucial

All of our desk phones and wireless phones can be either powered through a traditional wall adaptor (sold separately) or PoE, so a PoE switch is not required. Certain special modules, such as the Algo paging module can only be powered through PoE and will require either a PoE switch or PoE injector.

There are two ways of forwarding calls. You can either configure it on your IP desk phone or from the VoxSun portal as an incoming call rule. The advantage of configuring an incoming call rule is that you could also set it to follow a specific schedule, it ignores calls coming from a queue and it will also keep working even if your desk phone is disconnected or offline. To configure call forwarding on your desk phone: 1. Press on the "Menu" button on the screen. This is the fourth button from the left. (If your phone displays something other than "Menu" at this location, click on the "X" button below the arrows to close the pop-up.) 2. Navigate to "Features,” then "Call Forward" and then to "Always forward". (Note : It's important not to configure any of two other call forward types, as those may conflict with other features on your phone system.) 3. Use the right or left arrows on the phone to switch the "Always Forward" option to "Enabled". 4. Use the down arrow to navigate down to "Forward to" and type in the phone number to which you want the call forwarded to. Please note that you must always add a "1" before the number. So, for example, a forward to 5146000155 should be written as 15146000155 5. Click on "Save" to save and enable call forwarding. Call forwarding is now enabled. Whenever call forwarding is enabled, there will be an arrow at the top of your phone's screen to indicate that a forward is active and your desk phone won't ring. To disable call forwarding: If you are using a T46/T48/T54/T57 phone: You can simply press on the forwarding arrow button on the bottom right of your phone to turn forwarding on and off. When you turn it on, it will use the last phone number that you configured for your forward. For all of our phone models: Follow the same directions, but instead, set the "Always Forward" option to "Disabled". To enable call forwarding through the VoxSun portal: 1. Log in to the VoxSun Portal as an administrator or user. 2. Click on "Extension" on the left sidebar. 3. Click on the blue underlined link of the extension for which you want to enable call forwarding for. 4. Click on the "Incoming call rules" icon 5. Within the call rules, add a new rule with the following parameters: a. Action: Transfer To b. Number(s): Type in the phone number or extension to which you want to transfer the call. This has to be just the number with no spaces, dashes, or other special characters. Ex: 5141234567 c. ring these for: 20 (we recommend 20 seconds to ensure that your cellphone's voicemail is not activated in case you were not able to answer the call) d. Set to "also call" extension. This will ensure that your desk phone also rings at the same time as your cellphone. e. Set to "Follow" other rules when call is not completed. This is required so that the call can go to your VoxSun voicemail when you don't answer the call on your cellphone. f. Leave the other parameters to their default options. 6. Click on the "OK" button to add the rule. 7. We now need to add a second rule to transfer the caller to the voicemail if you do not answer the call on the cellphone. Create a new rule with the following parameters: a. Action: Transfer To b. set to extension “voicemail" c. Leave the other parameters to their default options. 8. Click on the "OK" button to add the rule You have now activated the call forwarding on your extension. If you want to deactivate call forwarding, click on the green checkmark in the rules table on both rules to turn them to red "X" icons. You can then reactivate it by clicking on the red "X" icons of both rules to change them to green checkmarks to activate the forward.

Yes. VoxSun has softphone apps available for Android and Apple iOS devices. You can download the apps from the following links: iOS (iPhone/iPad/iPod) App Store: https://apps.apple.com/ca/enapp/voxsun-app/id1313393585 Google Play Store for Android: We also have Desktop softphones for Windows and Mac that will soon be available. Meanwhile, our technical support team can help you configure a partner softphone application to work on your computer so that you can take advantage of your VoxSun system wherever you are and on any device that you have.

VoxSun Pro apps are available for Android and Apple iOS devices. You can download the apps from the following links: iOS (iPhone/iPad/iPod) App Store: https://apps.apple.com/ca/enapp/voxsun-app/id1313393585 Google Play Store for Android: Your VoxSun Pro application login information should have been emailed to you by our technical support team. If you lost this email or need to get the access information for new extensions, please email [email protected] with the details of the extensions for which you need application access.

There may be a number of reasons why your phone might be offline. Here are some common situations and the steps to resolve them: If the phone's screen is blank: This usually indicates that the phone does not have power. If your phone is not powered through PoE and you use a traditional wall plug: 1. Ensure that the adaptor is properly plugged into the wall. 2. Unplug the adaptor and plug it back in. 3. Try plugging the adaptor into another outlet. 4. If you have another VoxSun phone of the same model, you can replace the power adaptor with another one to check if the adaptor is defective. Before replacing, make sure that the new power adaptor's voltage is 5V. Using an adaptor with the wrong voltage can permanently damage your phone and will not be covered by the warranty. If your phone is powered through PoE (the power is provided by the network switch): 1. Ensure that the network cable going to your switch/wall socket is plugged into the phone’s "Internet" port and make sure that the cable is fully plugged in until you feel and hear a "click". 2. Try changing the network cable with another known and working network cable, in case the cable is defective. 3. Try plugging the phone into another network port in your router/switch, in case the port is defective. 4. If you are at an office with multiple phones, you can bring your phone to the location of another working phone and plug it in the place of the other phone to check if your network drop is defective. If the situation is still not resolved after these steps, please contact either your local network administrator or VoxSun's technical support. If the phone displays "Network Unavailable" on the screen: This message indicates that the phone does not detect that it is physically connected to a network. Please follow these troubleshooting steps: 1. Ensure that other phones and computers or the network are able to reach the Internet, in case your switch or router is defective. 2. Ensure that the network cable going to your router/switch is plugged into the phone’s "Internet" port and make sure that the cable is fully plugged in until you feel and hear a "click". 3. Ensure that the other end of the cable is properly connected to a switch or router and make sure that the cable is fully plugged in until you feel and hear a "click". Most switches and routers have an LED light corresponding to each port; ensure that the light for this port is on and/or blinking. 4. Try switching the network cable with another known and working network cable, in case the cable is defective. 5. Try plugging the phone into another network port in your router/switch, in case the port is defective. 6. If you are at an office with multiple phones, you can bring your phone to the location of another working phone and plug it in there to check if your network drop is defective. If the situation is still not resolved after these steps, please call your local network administrator or VoxSun's technical support. If the phone displays "Obtaining IP Address" on the screen: This message indicates that, while the phone detects a physical network connection, it was not given an address by the local router. If this is a phone that you recently moved (for example, between two different office addresses or between a home and an office) and this message only appears on a single phone, it's likely that this is due to the phone being configured to use a VLAN. Contact VoxSun's support so that we can investigate and either remove or add the proper VLAN tag to your phone. If this is not the case, follow these steps to troubleshoot: 1. Ensure that other phones and computers in the network are able to reach the Internet, in case your switch or router is defective. 2. Ensure that the network cable going to your router/switch is plugged into the "Internet" port of the phone and make sure that the cable is fully plugged in until you feel and hear a "click". 3. Try changing the network cable with another known and working network cable, in case the cable is defective. 4. Try plugging the phone into another network port in your router/switch, in case the port is defective. 5. If you are at home or a small office, try rebooting the switch and router. 6. If you are at an office with multiple phones, you can bring your phone to the location of another working phone and plug it in there to check if your network drop is defective. If the situation is still not resolved after these steps, please contact either your local network administrator or VoxSun's technical support. If the phone displays "No Service" on the screen: This message indicates that, while the phone detects the local network connection, it is unable to reach your VoxSun phone system in the cloud. Another possibility is that the phone's extension is disabled or was cancelled. Follow these steps to troubleshoot: 1. Ensure that other phones or computers in the network are able to reach the Internet, in case you are experiencing an Internet outage. 2. Reboot the phone that has the "No Service" message on the screen. 3. Reboot your network's router and modem. 4. If you are at an office with multiple phones, you can bring your phone to the location of another working phone and plug it in there to check if your network drop is defective. 5. If you are using a router/firewall other than VoxSun's: ensure that the SIP ALG feature is disabled on your router, the correct ports are open on your firewall and that the NAT UDP timeout is set to 120 seconds or higher. If the situation is still not resolved after these steps, please contact VoxSun's technical support. If you hear a "There is not enough credit to make this call" voice message after dialing a number: If you're dialing an international phone number, this means that your international calling credits have been exhausted. Please contact VoxSun's Billing department to refill your international calling credits. If you're dialing a local extension or local phone number, this means that your account might have been suspended due to a billing issue. Please contact VoxSun's Billing department as soon as possible. You can reach VoxSun Support by calling 514-600-0155 or by emailing [email protected] You can reach VoxSun Billing by calling 514-600-0155 or by emailing [email protected]

While it is currently not possible to get an email each time a phone call is missed, we do have a voicemail to email feature that can email you a recording of the voicemail message that a caller has left you. Generally, callers leave a voicemail when they are unable to reach an extension. You can also access the full-call report from the VoxSun portal by clicking on the "Reports" link on the left sidebar.

Because of the flexibility of our welcome menu (IVR) system, there are many different types of configurations and customization options available. To add a new welcome menu (IVR) or to change your welcome menu, please email [email protected] so that we can help you out.

Yes, one of the advantages of VoxSun being a phone system in the cloud is that you can use your phones anywhere in the world, as long as a high-speed, stable, and unrestricted Internet connection is available. Keep in mind that, unless you have a VoxSun router installed at home, you will not benefit from ActivVoice QoS technology so call quality might vary when there are network transfers happening. If you're using your own router, you will also need to make sure that the SIP ALG function is disabled on it, as most routers enable it by default and this causes stability variations for IP phones.

The username that you use to login to the VoxSun Pro app or your SIP softphone cannot be changed. However, you can change the login username of a user through the VoxSun phone system portal: 1. Log in to the VoxSun Portal with the information provided by your phone system's administrator. 2. From the users table, click on the user for whom you want to change the username. 3. Click on the "Edit User" icon. 4. From this page, you can now modify the username by changing the contents of the text box on the same row as "Username". 5. If you need to modify or create a new password for this user, you can also do that through this page. 6. Click on "OK" to save changes.

VoxSun desk phones are made so that they automatically configure themselves with their extension identity the first time they are powered on. In some cases, or if you're using a non-VoxSun IP desk phone, a more manual configuration or process might be required. Please contact our support department if you have any questions or concerns.

Our wireless phones use a professional version of the DECT protocol that allows them an impressive range. Without any interference or obstructions (such as being outside), our wireless phones have a range of up to 300 meters. Inside and in a typical office setting, the range is up to 50 meters.

A ring group is simply an extension that has call forwarding enabled to one or more phones at the same time. A queue, on the other hand, is a specialized extension that is purposefully designed to dispatch calls to several phones. A queue also has the ability to keep people on hold for a determined amount of time if all phones that are in the queue (referred to as representatives) are busy on other calls. Compared to a ring group, a queue has many advantages: queues provide detailed statistics (holding times, abandonment rate, etc.), queues are smart as to not follow incoming call rules when dispatching calls, representatives in the queue can use a feature code to log in and out of the queue to control if they receive calls or not and queues group the call recordings (if enabled) of all calls underneath a single place. While there are a few rare exceptions, we generally recommend using a queue whenever you want to ring more than one phone at once.

VoxSun's system is flexible and includes three ways to access your voicemail messages remotely. First method: Voicemail to email One of our most beloved features is the ability to receive voicemails that are left on the phone to an email address. As soon as a caller leaves you a voicemail, the phone system will email you the message with the caller's name and phone number in the subject line and their message as an attached audio file. It's a very efficient way to manage and listen to your voicemails from anywhere you can access your emails. If your email address was provided during the configuration of the phone system, this free feature should already be active! If not, please contact [email protected] with your extension number and email address so that we may activate it for you. Second method: Remote access by phone If you have limited access to the Internet or emails, you can access your voicemail remotely through any phone by following these steps: 1. Call your VoxSun system's phone number that is connected to your IVR (greeting menu). 2. Dial the three or four digit extension number of the phone whose voicemail you wish to check. 3. Wait until the voicemail greeting answers and press on the star "*" key during the greeting. 4. You will now be prompted for your password PIN and then you’ll have access to the voicemail system the same way as you would through your phone. Third method: Through the VoxSun Portal If you have access to your user account on the VoxSun phone system portal, you can also access your voicemail through a web browser: 1. Log in to the VoxSun Portal with the information provided by your phone system's administrator. 2. Click on the "Voicemail" icon. 3. You can now see a list of the voicemails and you can listen, download or delete each voicemail from the table.

A temporary greeting message allows you to override the usual unavailable voicemail greeting without erasing it. You can then easily remove the temporary greeting and restore the original unavailable greeting once you're back. You can record a temporary greeting (usually used for when you're away on vacation or an away from the office for an extended period of time) by following these steps: 1. Press on the envelope button on your phone to dial your voicemail or access your voicemail remotely. 2. Key in your voicemail PIN password when prompted. (The default PIN is 1234) 3. Press on the "0" key to enter the advanced options menu. 4. Press on the "4" key to record the temporary greeting. 5. The recording will start after the tone. Once you're done recording your greeting press on "#" to end the recording. 6. You will now need to confirm your recording. Press on "1" to accept your recording. If you wish to re-record, press on "3" and you can also press on "2" to listen to the recording. 7. The temporary message has now been activated. You can hang up the phone or access to another option. Once you're back and want to remove the temporary message, follow these instructions: 1. Press on the envelope button on your phone to dial voicemail or access your voicemail remotely. 2. Type in your voicemail PIN password when prompted. 3. Press on the "0" key to enter the advanced options menu. 4. Press on the "4" key to record the temporary greeting. 5. Press on the "2" key to delete the temporary greeting. 6. The temporary greeting has now been activated. You can hang up the phone or access to another option.

First, you should choose which music you want to play once someone is on hold. You can download our pack of royalty-free music files from the following link: You can also use your own music, but you need to make sure that you have the rights to play the song as music on hold through a phone system. The music sound file has to be in a .wav file format, mono, u-law encoded and at 8000 Hz. The first step is to upload the file to your phone system by the following these steps: 1. Log in to your VoxSun Portal using the PBX administrator account. 2. Click on "Unified Communications" on the left sidebar. 3. Click on the "Sounds" icon. 4. Click on the "Add Sound" icon. 5. Type in a name for the song in the "Name" field and check the "This is music on hold" checkbox. Then, browse for the music sound file in the "Filename" section. 6. Click on the "OK" button to upload the file. 7. If you want to upload more than one song to be randomly selected once a caller is put on hold, simply follow the steps 2 to 6 again. Once the music was uploaded, you will need to apply it to each extension you want the music on hold to play instead of the default one: 1. Click on "Extensions" on the left sidebar. 2. Click on the extension for which you want to change your on hold music. 3. Click on the "Phone Terminal Setup" icon. 4. On the "Default music on hold folder" row, click on the musical note icon to the right of the text field. 5. Click on the folder with two slashes (//) on the left and click on "Dismiss". (The two slashes refer to your own PBX's music on hold while the four slashes refer to VoxSun's default music on hold). 6. Click on the "OK" button at the bottom of the page to save the music on hold selection. 7. Repeat the same steps for each extension for which you want to change the music on hold.

While we encourage using distribution lists on your email server or email provider to dispatch a voicemail to multiple emails, you can add a second email address for voicemail delivery through VoxSun's phone system portal. You can follow the steps below: 1. Log in to your VoxSun Portal as an administrator to your PBX. 2. From the list of users in the table, click on the user for which you want to set up a second email. 3. Click on the "Email Templates" icon. 4. In the "Voicemail message notification" row, click on the checkbox in the "Email address" column and type in the secondary email address in the text field to the right of the checkbox. 5. Click on the OK button to save your changes.

If you do not have permanent call recording enabled on an extension, you can record a call by dialing *1 (star followed by 1) during the phone call. It's important that this combination is dialed after the voice call has started. If you wish, you can also enable permanent call recording on an extension so that all calls to and from the extension will be recorded. You can either ask our support to enable this feature for you, or you can do it yourself via the portal by following these instructions: 1) From the VoxSun phone system portal, click on "Extensions" on the side bar on the left. 2) In the extensions table, find the extension for which you want to enable permanent recording and click on the blue link with its name. 3) Click on the "Phone Terminal Setup" icon. 4) In the "Call Recording" section, click on the button right next to "All calls are recorded" and be sure to set the "Auto delete recordings after _ days" option to 7 days or less. (Your VoxSun account comes with around 200 hours of free recording space, so it's important to ensure that old recordings are deleted with a rotation so that you don't run out of space and recordings stop.) 5) Click on "OK" to save the settings.

Because the caller ID is used to identify your location for calls made to 911 emergency services, it can only be changed by our technical support staff. Please contact our technical support by emailing [email protected] to request your CallerID change and ensure to include as many details as possible.

To configure the buttons on the side of the screen as speed dial buttons, which also allows you to see the status of the extension, follow these steps: 1) Press and hold the button you want to configure until a configuration window opens. 2a) To configure a BLF type button, which allows you to see if the extension is online, configure the following options: Type: BLF Account ID: Line 1 Wording: Write the name you want to give this button. Value: Write "XXXX*" followed by the extension number. For example, to configure a button for extension 101, write XXXX*101 Extension: Leave this field blank. 2b) To configure an auto-dial button for an external number, follow these steps: Type: Speed Dial Account ID: Line 1 Wording: Write down the name you want to give this button Value: The telephone number to dial 3) Press the "Save" button to save the configuration

There are two ways to perform this: If you want to temporarily perform an outgoing anonymous call, simply prefix your dialed phone number with *67. For example: *675146000155 If you want to permanently enable anonymous calls on a given extension, dial *85 Any external numbers that you dial from this point will be called anonymously. To deactivate this function, dial *65 Important: Enabling anonymous calls permanently also means that by dialing 911, the dispatcher will not be able to see your address. Please ensure that users for which you enabled permanent anonymous dialing have an alternative method to reach 911 in case of an emergency.

You can create a port forwarding rule on your VoxSun router by following these steps: 1. Log in to your VoxSun router. Your router's IP and administrator username and password are provided on a piece of paper that was included in your router's box. 2. From the menu on the side, click on "IP" to expand this submenu and then click on "Firewall". 3. Once in the "Firewall" page, click on the tab named "NAT" at the top. 4. Click on the "Add New" button. 5. Follow these guidelines for the different fields: Chain: dstnat Protocol: Select either UDP or TCP, depending on the type of port you want to open. Dst. Port: Write in the port number that you wish to redirect. In. Interface: Select the Internet interface. Usually this will be "ether1,” but if your router is authenticated to PPPoE, you will need to select "pppoe-out1". Action: dst-nat To Addresses: Write in the IP address of the server/computer to which the router will redirect the port. 6. Click on the "OK" button to save. Once your forward is complete, you should be able to access the forwarded port remotely. You can also modify an existing rule by clicking anywhere on the line from within of the NAT rules. Important: Never disable/delete/modify the built-in srcnat rule and any other of the firewall rules, as those may disable your Internet connection.

You can change the by Wi-Fi network name (SSID) and password on your VoxSun router by following these instructions: 1. Log in to your VoxSun router. Your router's IP and administrator username and password is provided on a paper that was included in your router's box. 2. From the menu on the left side, click on "Wireless". 3. From within the wireless page, click on an interface line for which you want to change the Wi-Fi network name. If you don't know which interface is associated with your network name, simply pick any until you find the correct one. Keep in mind that if you have a dual-band router, you will need to change both the 2GHz and 5GHz interfaces. 4. From within the form, modify the "SSID" field to the new network name that you want. 5. Note the value of the "Security Profile" field, as you will need this information to change the WiFi password at the next step. 6. Click on the "OK" button to apply the change. If you were previously connected by Wi-Fi to the network, you will be disconnected and will need to reconnect to the new network name. 7. Click on the "Security Profiles" tab at the top of the screen. 8. Click on the security profile that you had previously noted from the last step. 9. From within the form, modify the "WPA2 Pre-Shared Key" to the new password that you want to use. (If you have WPA version 1 security enabled, you'll also need to modify the "WPA Pre-Shared Key" field.) 10. Click on the "OK" button to apply the change. If you were previously connected by Wi-Fi to the network, you will be disconnected and will need to reconnect to the network with the new password.

If you want to bring a desk phone from the office, and your office network uses VLANs for the VoxSun phone system, you'll need to deactivate your phone's VLAN. You can do so by following these steps on your phone's screen: 1. Press on the "Menu" button on the phone. This is the fourth button from the left. (If your phone displays something other than "Menu" at this location, click on the "X" button below the arrows to close the pop-up.) 2. Navigate to "Settings" and then to "Advanced Settings.” 3. The phone will prompt you for the administrator password. You can try typing in the word "admin,” all lowercase and without the quotation marks. If this password does not work, you will need to contact [email protected] to request the administrator password for your phone. 4. Navigate to "Network,” then "VLAN" and then "WAN Port.” 5. From this screen, use the right or left arrow button to change the "VLAN Status" field from "Enable" to "Disable.” 6. Press on the "Save" button. 7. Press on the "X" button below the arrow keys to close the menus. At some point the phone will automatically reboot. After the phone reboots, it will no longer be usable in the office and you'll be able to plug in to a non-VLAN network. When using your phone on another network, please ensure that the SIP ALG feature on the router is disabled and keep in mind that file transfers might impact voice quality because of the lack of ActivVoice QoS technology if you don't have a VoxSun router. When you want to re-enable the VLAN on your phone, follow these steps: 1. Press on the "Menu" button on the screen. This is the fourth button from the left. (If your phone displays something other than "Menu" at this location, click on the "X" button below the arrows to close the pop-up.) 2. Navigate to "Settings" and then to "Advanced Settings.” 3. The phone will prompt you for the administrator password. You can try typing in the word "admin,” all lowercase and without the quotation marks. If this password does not work, you will need to contact [email protected] to request the administrator password for your phone. 4. Navigate to "Network,” then "VLAN" and then "WAN Port.” 5. From this screen, use the right or left arrow button to change the "VLAN Status" field from "Disable" to “Enable.” 6. Press on the "Save" button. 7. Press on the "X" button below the arrow keys to close the menus. At some point the phone will automatically reboot.

To add or remove an extension, please contact VoxSun's technical support. This way, we will ensure that an extension can be safely deleted without impacting the rest of your system or any logic that might depend on it. If you wish to change the name of an extension, you can do so through the VoxSun phone system portal: 1. From the VoxSun phone system portal, click on "Users" on the side bar on the left. 2. In the user table, find the user for which you want to change the name and click on it. 3. Click on the "Edit User" icon. 4. Write in the first name of the user in the "First Name" field and the last name into "Last Name". You can also change the email address from this form, if required. 5. Click on the "OK" button to save. 6. Click on "Extensions" on the side bar on the left. 7. In the extensions table, find the extension for which you want to change the name and click on it. 8. Click on the "Edit Extension" icon. 9. Type in the person's full name in the "Label" field. This is the name that will be displayed on the user's phone. 10. Click on "Users" on the side bar on the left. 11. Click on the "SIP Devices" icon. 12. Click on the checkbox on the same row as the user for whom you just changed the name and then click on the "Regenerate Files" link at the top of the table. The user's phone will show the new name as soon as it fetches its updated configuration from the system. This should normally take around 30 minutes, but you can also reboot your phone to perform this immediately.

You can access your call reports through the VoxSun phone system portal by following these instructions: 1) Log in to your VoxSun Portal using the PBX administrator account. 2) Click on "Reports" on the left sidebar. 3) Click on the "Call Reports" icon on the second left sidebar. 4) You can now filter, look and export your call reports.

For most systems, from the time of payment once we receive the information we need from you, you should expect around a week to two weeks of time for the system to be fully operational. The longest delay will be the porting process (transfer of your phone number(s) from your old provider to VoxSun), which takes a week if everything goes smoothly. The porting delay does not depend on VoxSun and is caused by waiting on your old provider to provide a response. If you are purchasing a new phone number from VoxSun, the new number is assigned in less than an hour so the process is much quicker. The actual phone system configuration is generally done within 24-72 hours of receiving all of the proper information for your system's configuration. If you need your phone system to be operational faster or if it's an urgent migration, let your account manager know and we will do our best to accommodate you and minimize delays (ex: by using call transfers while waiting for a port, predicting where a delay might come from, using a slightly different hardware to speed up shipping, etc.) We have always helped companies in emergencies where they had to be up and running as soon as possible after a natural disaster or old phone system equipment failure.

If you provided an email address during the account creation for the extension in question, the voicemail to email function was already enabled! Otherwise, you can follow these instructions to enable voicemail to email : 13. From the VoxSun phone system portal, click on "Users" on the side bar on the left. 14. In the user table, find the user for which you want to enable voicemail to email or change their email address and click on the blue link with their name. 15. Click on the "Edit User" icon. 16. Write in the email address to which you want voicemails to be sent for this email in the "Email" field. 17. Click on the "OK" button to save. The next voicemail that someone leaves will be received by email.

VoxSun is dedicated to give the best prices and the fastest service to our clients. We also strive to provide low shipping costs. The shipping cost depends on a number of factors such as: the delivery address's location, whether or not the delivery address is in a major city, and the number of warehouses from which the equipment is being shipped. Our sales department or your account manager will be able to provide you with the shipping cost on a given order or quote.

The information to access your VoxSun phone system's portal was emailed to the account's main email address when your phone system was first created. If you cannot find this email, please contact [email protected] so that we may reset your password and email this information again.

The voicemail on your VoxSun phone actually has four different greeting types: ● An unavailable greeting This is the greeting that will be played if the phone is not answered within a given period of ringing time. ● A busy greeting This greeting is played if you press on the "reject" button on your phone while it is ringing. This greeting is useful when you want your caller to know that you're at your desk, but on another phone call. It's a useful function for salespeople and other types of workers who want to be easily reachable. ● Temporary greeting This greeting overrides the unavailable greeting (without deleting it) and is useful if you need to change your greeting temporarily, such as if you go on vacation. As soon as this greeting is present, it will override your regular greeting. ● Your name This "greeting" should simply contain the pronunciation of your full name. This greeting message is used by the voice recognition system to confirm a name when the pronunciation by the caller isn't clear enough. You can record a greeting by following these steps: 1. Press on the envelope button on your phone to dial your voicemail or access your voicemail remotely. 2. Type in your voicemail PIN password when prompted. (The default PIN is 1234) 3. Press on the "0" key to enter the advanced options menu. 4. You can now choose which greeting you wish to record: a. Press on "1" to record your unavailable greeting b. Press on "2" to record your busy greeting c. Press on "3" to record your name 5. The recording will start after the tone. Once you're done recording your greeting press on "#" to end the recording. 6. You will now need to confirm your recording. Press on "1" to accept your recording. If you wish to re-record, press on "3" and you can also press on "2" to listen to the recording. 7. If you need to record more greetings, simply follow steps 4 through 6 again.

Because we need to pre-configure the hardware before we send it to you, the estimated time for an order to be shipped out of our warehouses is 1 to 3 business days after the payment and proper configuration information is received. In Canada, orders ship out of our Montreal or Toronto warehouses. Once the parcel is with our postal carrier, shipping usually takes 1 to 2 business days for Montreal, Ottawa and Toronto. Areas further away from major cities may have longer transit times. In the United States, our orders ship out from our New York warehouse with similar delivery times for east-coast states.

You can view your invoices, change your credit card information, and pay your bills via our online billing portal. To access our online billing portal: 1. Navigate to and then click on the Login link at the top right of the screen: 2. Enter your billing email address and password into the login fields. You received this information by email when your billing account was first created. If you don’t remember your password, click on the "Forgot Password" button to automatically reset your password and receive a new one by email: 3. Once you're logged in, click on "Billing" item on the top menu and then click on "My Invoices": 4. Click anywhere on the row of the invoice that you want to pay: 5. When the invoice has been opened, click on the "Pay Now" button: 6. Follow the instructions on the payment screen. You can either select an existing credit card that was saved to your account or enter a new card: If you have any questions or need help, you can contact our billing department by emailing [email protected]

You can view your bills, change your credit card information and even pay your bills via our online billing portal. Once a credit card is saved on your billing account, monthly payments will be automatically paid from the saved card on the invoice’s due date. To access our online billing portal: 7. Navigate to and then click on the Login link at the top right of the screen: 8. Enter your billing email address and password into the login fields. You received this information by email when your billing account was first created. If you don’t remember your password, click on the "Forgot Password" button to automatically reset your password and receive a new one by email: 9. Once you're logged in, click on "Billing" on the top menu and then click on "Payment Methods": 10. Click on "Add New Credit card": 11. Fill out your credit card's information and details and then click on the "Save Changes" button: 12. Now that your card is linked to your account, you need to set it as the default card so that it is used to pay invoices. Click on the "Set as default" button on the row of your newly entered credit card number. 13. Your new card will now automatically be used for any new invoices. If you have any invoices that are unpaid you can pay them by navigating to "Billing" and then "My Invoices". If you have any questions or need help, you can contact our billing department by emailing [email protected]

Your WiFi network is protected by a password. The only way to ensure that someone who previously had access to your wireless network no longer has it would be to change the WiFi password. You can follow these steps to change your WiFi password: 1) Login to your VoxSun router. Your router's IP and administrator username and password is provided on a paper that was included in your router's box. 2) From the menu on the left side, click on "Wireless". 3) Click on the "Security Profiles" tab at the top of the screen. 4) Click on the default security profile or the one that corresponds to your network. 5) From within the form, modify the "WPA2 Pre-Shared Key" to the new password that you want to use. (If you have WPA version 1 security enabled, you'll also need to modify the "WPA Pre-Shared Key" field.) 6) Click on the "OK" button to apply the change. If you were previously connected by WiFi to the network, you will be disconnected and will need to reconnect to the network with the new password.

In Canada, the telecom space is highly regulated and only a few select companies can install their own cabling on utility poles. To provide Internet access to as many clients as possible, both residential and commercial, VoxSun often uses a partner to bring the connection to the "last mile". The connection is then connected directly to VoxSun's network. Your billing and network is still handled by VoxSun to provide you the best service.

One of the reasons why VoxSun is able to offer competitive pricing to our clients is because the phone system is in the Cloud and can be managed remotely. If any adjustment to your phone system is needed, our technicians are able to perform them remotely without needing to be on-site. If there is any hardware component that needs to be adjusted or fixed, our technicians are ready to assist you over the phone. We do have on-site technicians available for cabling. To find the best pricing and solution options, please contact your account manager.

You can send faxes from any email account authorized to send faxes by following the procedure below: To: [email protected] Subject: Do not write anything in the email subject Email body: Do not write anything in the email body Attachments: Attach the documents you want to fax. The system supports JPEG, PDF, and TIFF files. For example, if you want to send a fax to the number (514) 600-0152, you should send your email to the address [email protected].